Be Where Your Customers Are

In reflecting on Luke Wroblewski's presentation "Mobile to the Future," Peter Merholtz's response was "Don't design for mobile", design for your customer relationship. Merholtz points out that "It’s never been about the technology. It’s about where your customers are." Dead on. I have pontificated on this issue many times to my limited audience at the … Continue reading Be Where Your Customers Are

Influence versus Trust

Stumbled on an insightful post by @servantofchaos about influence versus trust, pointing out that trust is the fundamental driver in human behaviour. To take the argument further, it's trust that drives influence. Trust is the proximate cause that results in influence. Marketers and communicators who chase the notion of influencer outreach are chasing the rainbow. … Continue reading Influence versus Trust