How might we convince stakeholders to invest in design?

I was asked this question today: how might we convince stakeholders to invest in design? What a beautifully rich question! It inspired me to put down a few thoughts. To "convince" people to solve problems we want to solve, we'd need to bring them to a shared understanding of the problems. Investing in anything requires … Continue reading How might we convince stakeholders to invest in design?

The Secret Life of Information Architecture: the Space Between Tools and Theories

What’s IA? What comes first to mind when we think of IA? Spreadsheets, card sorts, tree tests: these are the visible tools of our trade. All this sorting, grouping, and naming is hard-wired into our brains. It’s one of the first things we’re taught to do to develop our cognitive skills, to teach us how … Continue reading The Secret Life of Information Architecture: the Space Between Tools and Theories