Sketchnote: Designing the Customer Experience at UX Thursday Toronto 2014 November 21, 2014November 21, 2014 ~ Andrea At Jared Spool’s suggestion, my sketchnote of my own talk at UX Thursday Toronto on Nov 20, 2014. Share this:TwitterFacebookLike this:Like Loading... Published by Andrea Designer, problem framer, coach at andreaop.com. Underwater photographer at scubagirl.ca. Sailor. Misfit. View all posts by Andrea